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What You Agree to When You Use 3bnusd

Your access to 3bnusd and any transactions you make — including deposits via bKash, Nagad, or Rocket — are governed by these terms. Whether access is available to you depends on your local law and the eligible regions we serve.

Account Holder RightsBangladesh Access TermsWallet Transaction RulesData and Privacy PolicyJurisdiction-Dependent Access
3bnusd What You Agree to When You Use 3bnusd
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Security, and Your Rights

Your account data — including payment details tied to bKash, Nagad, and Rocket — is held securely and is not shared with third parties outside the scope of normal transaction processing. You can request a copy of the data we hold on you, ask us to correct inaccurate information, or request account closure by contacting our support team directly.

Account Security

Your account is protected by OTP verification on login. If you notice unusual activity, change your PIN immediately and contact support so we can review recent session logs.

Data Retention

We retain transaction records and account data for as long as your account is active and for a period after closure as required by standard financial record-keeping practice.

Cookie Policy

We use session and analytics cookies to keep your account functional and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Right to Access

You may request a summary of the personal data we hold on your account at any time. Send a written request through our support email and we will respond within a reasonable timeframe.

LEGAL SUPPORT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or if you believe there has been an error related to your account or a transaction — whether via bKash, Nagad, or Rocket — our support team can help you work through it. Response times vary, but we aim to address legal and account queries as a priority.

Live Chat Open the chat icon in your account dashboard to connect with a support agent. Available for account, transaction, and policy queries during active hours.
Email Support Send your query to our support address from your registered email. Include your account reference and the transaction ID if your question relates to a wallet payment.
Help Centre Our help centre covers common questions about account terms, wallet verification, and access eligibility. Search by topic to find the right section for your situation.

Common Questions About Our Legal Terms

These questions come up regularly when people review account terms for the first time. If yours is not here, our support team can help directly.

Access depends on your local law and whether you are in an eligible region. We do not make legal determinations on your behalf — confirm with your local regulations before opening an account.

No. All wallet transactions must come from accounts registered in your name. Using another person's bKash, Nagad, or Rocket account violates our terms and may lead to account suspension.

We retain your account data and transaction records for a standard period after closure as part of our record-keeping obligations. You can request details of what is held by contacting support.

Contact our support team by email from your registered address. Include your account reference and the specific detail you need corrected. We will review and update it after verification.

Open a support chat or send an email with your transaction ID and the wallet type — bKash, Nagad, or Rocket. Our team will pull the transaction log and respond with findings.

Updated terms are posted on this page with a revised date. Continuing to use your account after an update indicates acceptance. Check this page periodically if you want to stay current.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.